Effective Communication in the Workplace

Effective Communication in the Workplace

Effective Communication in the Workplace (Military)

Effective Communication in the Workplace

A Written Project Presented to the Faculty of the Sergeants Major Academy Department of Distance Education

Table of Contents

Topic and Problem 5 Topic 5 Problem Statement 5 Purpose of the Study (Sometimes known as Purpose Statement) 5 Research Questions and Strategy (Hypothesis) 5 Literature Review 7 First Theme of the Literature Review Discussed 8 Second Theme of the Literature Review Discussed 8 Summary of Findings 8 Links to Professional Practice 8 Links to Policy 9 Conclusion 9 References 10

Topic and Problem

Researchers have put various theories and models in place to explain the effectiveness of communication in the workplace. Scholars have consistently used theories such as the theory of learning types, the theory of reinforcement, the theory of experimental learning, and social learning theory to explain and expand on communication effectiveness in the workplace (Allen & Braun III, 2013).

This study aims to analyze various theories, models, and hypotheses to identify the relationship between communication effectiveness at the workplace and in the military. The research method that this paper tends to use is the quantitative design.


In any working environment, effective communication plays a significant role in enhancing working relationships and improving service delivery. There are two types of communication; informal communication and formal communication. The effectiveness of all these types of communication serves as an organization’s growth and success.

Problem Statement

There are problems in communication in the military and almost any workplace. Despite efforts to implement and encourage effective communication in the military service, many challenges exist.

This problem has negatively impacted service delivery in the military. It has also confused because the techniques used to pass information and inform military members about an issue are slow while others take too long to deliver the message.

A possible cause of this problem is faulty equipment and proper leadership in workplaces and military service. Perhaps a study investigating the effectiveness of communication in the military and corporate organizations by making theoretical analysis could remedy the situation.

Problem Statement

This study aims to develop a framework and identify various methods that leaders can use to enhance communication in their specific workplaces.

Research Questions and Strategy (Hypothesis)

The research question that this study tends to investigate is the effectiveness of theories and models in understanding the effectiveness of communication in the military and American corporate organizations. This study also investigates specific barriers to effective communication at the workplace and the implication of such barriers to organizational success. Some of the theories in this study include sociology theory, social learning theory, and reinforcement theory.

Literature Review

Many challenges encountered in navigating the work environment and affecting organizational leadership positive change hold true in being the key source of organizational success. Working with other people involves many upsides, especially in a team atmosphere. Working with different personalities can also become a challenge in a work environment.

Positive, influential communication is an essential part of a healthy work environment. The study of effective communication is a vital part of understanding human behavior. Effective communication influences relationships in the workplace. The outcome of any communication should promote positivity and affect the overall atmosphere and environment of the organization.

The environment can be between team members, two people, customers and employees, and higher-ups (Allen & Braun III, 2013). A good leader should not have to compel employees to work; they should be inspired and always convey a sense of trust among the team. If people understand the organizational goals and the importance of their contribution, they will always exceed the average work level.

Poor communication is a vast problem that presents significant issues in military services (Ford, 2015). Influential leaders are critical thinkers and encourage their staff to be equally the same and welcome feedback on presented ideas. Strong communication and relationships between an employee and a client will be crucial during service delivery because the client’s behaviors attach to employee support.

Strong attachment between the employee and the client is vital in ensuring the client’s security and safety.

Employees will be able to guide their clients against any form of abuse by empowering them to achieve their highest potential. Poor communication and relationship between the child and the support provider and between employees have led to all the anxieties, uncertainties, and stresses portrayed by employees in the assessment report (McLean, 2012)

Lack of conversations can build links to fall apart. Many people usually feel discouraged when they cannot find the answer they expect or struggle to obtain a solution.

The use of confusing words in a workplace can make assignments and jobs to be downright complicated. It also does more work and consumes much-needed time in the workplace. Miscommunication can be avoided through the implementation of modern communication networks in an organization to make commutation better.

Modern technology contributes immensely to the influence of communications and relationships to an organizational environment (RAMBA, 2013). The use of modern technology will influence the organization’s communication and behavior. Specific ways through which advanced technology will change the organizational communication and relationship include:

Modern technology,

such as mobile phones and teleconferencing, is one of the approaches that have helped improve communication and relationships in American corporate and military organizations.

The use of mobile phones and social media will influence behavior and communication in workplaces (Roach, Smith & Boutin, 2011). For instance, implementing modern technology in military service will affect soldiers in one way or another, like communicating their ideas, challenges, and experiences without being compromised.

Communication should be part of an organization. Organizations require considering education as part of their human development component whenever they set organizational goals. During radical changes in the life of an organization, communication is usually a critical element.

Communication is an instrument required to design, change, and the existing processes before introducing a new strategy into the organization. Management communication usually gains new

valence during structural changes (Snider, 2010). Efficient communication means to attach, vibrant, positive, favorable, and coherent image to the organization and oneself.

First Theme of the Literature Review Discussed

The theme that has been discussed is the effectiveness of communication in the military.

Second Theme of the Literature Review Discussed

Another theme that has been discussed is the effectiveness of communication in American corporate organizations.

Summary of Findings

This study has found that effective communication in the workplace is a determinant of good leadership and a committed workforce. Furthermore, it showed how the use of modern technology and innovative approaches help enhance communication at workplaces. Finally, this paper has revealed that informal communication in the military and corporate organizations impede the message’s effectiveness and how formal communication is best used.

Links to Professional Practice

1. This topic relates to my profession because it addresses workplace relationships and communication effectiveness, which are highly valued in my career. My career involves working with a diverse culture, which requires a proper understanding of one another and their culture for appropriate working relationships and service delivery.

2. This study’s findings are also helpful since they provide a good understanding of the challenges that many organizations face regarding ineffective communication and how they can be addressed.

Links to Policy:

The policy of data privacy and confidentiality asserts that any confidential information regarding a company, a client, or an employee should not be disclosed to unauthorized people without their consent. Besides, the policy also advocates ensuring the protection and security of the organization’s strategies and information to prevent unhealthy competition. As a senior leader, I would recommend that every employee provide a good workplace environment and promote

working relationships.


This study has investigated communication effectiveness by addressing specific communication barriers and how to address these communication issues in the corporate and

military world. This paper has recommended adopting new technology and proper alignment of the chain of command to address ineffective communication art workplaces. Besides, this paper has also focused on poor leadership as the primary contributor to poor working relationships and ineffective workplace communication.


Allen, C. D., & Braun III, W. G. (2013). Trust: Implications for the Army profession. ARMY WAR COLLEGE CARLISLE BARRACKS PA.

Ford, C. (2015). Army Leadership and the Communication Paradox. Military Review: The Professional Journal of the US Army.




AND AGILE. Defense Resources Management in the 21st Century.


Roach, V., Smith, L. W., & Boutin, J. (2011). School leadership policy trends and developments: Policy expediency or policy excellence?. Educational Administration Quarterly47(1), 71- 113.

Snider, D. M. (2010, November). The Army is NOT a Profession Just Because it Says it Is!. In


Symposium Report (p. 17).

Effective Communication

Effective Communication